Frequently Asked Questions – Delivery

1. When will my order be delivered?
Delivery times depend on the shipping method you select during checkout. Standard delivery typically takes 2-5 business days within the region. For more precise estimates, please refer to the delivery options presented in your shopping cart. Processing of orders usually occurs within 1-2 business days.

2. What delivery options do you offer?
We offer several delivery options, including standard delivery and express delivery services. The specific options available for your order will be shown during the checkout process, based on your location and the items in your cart. You can select the method that best suits your needs.

3. Do you deliver to my country?
We deliver to numerous countries across the region. To confirm if we deliver to your specific address, please add your items to the cart and proceed to checkout. The available countries will be listed in the address selection menu.

4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. You can use this information to follow the progress of your delivery online.

5. What are the delivery costs?
Delivery costs are calculated based on your chosen delivery method, destination, and the total weight or value of your order. The exact shipping fee will be clearly displayed before you finalize your purchase during the checkout process.

6. My order hasn’t arrived yet. What should I do?
First, please check your tracking information using the link provided in your shipment confirmation email. If the expected delivery date has passed or the tracking status is unclear, please visit our help desk for assistance. You can submit a request via the form available at https://www.vanvanharen.com.

7. Can I change the delivery address after placing my order?
If you need to change your delivery address, please contact our customer service team as quickly as possible. We can only modify the address if the order has not yet been prepared for shipment. Visit our help desk at https://www.vanvanharen.com to get in touch.

8. What happens if I am not home upon delivery?
If you are not available, the carrier will usually leave a notification. Depending on the carrier’s policy and your local service, the package may be left in a safe place, delivered to a neighbor, or taken to a local pick-up point for you to collect. Instructions may sometimes be given via the tracking information.

9. Are my items shipped together?
We always strive to ship all items from your order together. However, if parts of your order are temporarily out of stock or come from different warehouse locations, they may be shipped in separate packages. You will be notified accordingly, and no extra delivery charges will be applied.

10. Has my order been shipped?
You will receive an email notification as soon as your order has been shipped. This email will contain all relevant tracking details. You can also check the status of your order by logging into your account on our website.

11. Why is the delivery status not updating?
Occasionally, tracking information may experience a short delay in updating on the carrier’s website. If your tracking status hasn’t changed for several days, please check directly with the carrier using your tracking number. For further help, our support team is available via the help desk.

For any other questions regarding your delivery, please do not hesitate to reach out to our customer service team through our online help desk at https://www.vanvanharen.com.