Frequently Asked Questions (FAQ)

Ordering & Account
How can I place an order?
You can place orders easily through our webshop at vanvanharen.com. If you are a business customer, you can also contact our customer service team for assistance with larger or recurring orders.

I have not received an order confirmation. What should I do?
The order confirmation is sent automatically to the email address you provided. Please check your spam or junk mail folder first. If it is not there, your order may not have been finalized. You can view your order history in your account on vanvanharen.com or contact our customer service.

How can I change or cancel my order?
We process orders quickly to ensure fast delivery. Therefore, changes or cancellations may not always be possible. Please contact our customer service immediately for assistance. We will do our best to help if your order has not yet been prepared for shipment.

I cannot log in to my account. What is the problem?
Ensure you are using the correct email address and password. You can use the “Forgot your password?” function on the login page to reset it. If problems persist, please clear your browser’s cache and cookies or try a different browser.

Delivery & Shipping
What are the delivery costs and times?
Delivery costs and estimated delivery times depend on your location and the selected shipping method. All current delivery options, costs, and timeframes are clearly shown during the checkout process in our webshop before you finalize your order.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking link via email. You can also find the tracking information in your account on vanvanharen.com under ‘My Orders’.

My order is incomplete or I received the wrong items. What now?
We apologize for any inconvenience. Please contact our customer service within 14 days of receiving your order. Provide your order number and a description or photo of the missing/incorrect items, and we will resolve it promptly.

Where do you deliver?
We deliver to numerous countries across Europe. The available countries and specific shipping conditions for your region are selectable during the ordering process in our webshop.

Returns, Refunds & Complaints
What is your return policy?
You have the right to return products within a statutory reflection period, provided the items are unused, in their original packaging, and with all tags attached. Please initiate your return through your account on vanvanharen.com or contact customer service for instructions.

How long does a refund take?
Once we have received and processed your returned items, we will issue the refund within 14 days. The time it takes for the amount to appear in your account depends on your payment provider or bank.

I have a complaint about a product or service. How do I report it?
We strive for complete customer satisfaction. Please submit your complaint via the contact form on vanvanharen.com. Describe the issue in detail and include your order number if applicable. We will handle your complaint with care and respond as soon as possible.

Products & Services
How do I find the right size?
Detailed size charts and fitting advice are available on each product page in our webshop. We recommend consulting these guides to choose the correct size for your needs.

Are the product colors on the website accurate?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different due to individual monitor settings. Please refer to the product descriptions for additional details on color and material.

Do you offer volume discounts for businesses?
Yes, we offer tailored conditions and pricing for business customers, wholesalers, and organizations with recurring needs. Please contact our business sales team for more information and to discuss your requirements.

Technical & Website
The website is not working correctly. What can I do?
First, try refreshing the page and clearing your browser’s cache and cookies. Ensure your browser is updated to the latest version. If the problem continues, please describe the issue and the steps you took to our customer service team.

Is my personal and payment data secure?
Absolutely. We use secure, encrypted connections (SSL) to protect all data transmitted through our website. Our payment processes comply with the highest security standards. You can read more about how we handle your data in our Privacy Policy on vanvanharen.com.

Can I save items to view later?
Yes, you can use the ‘Wishlist’ function when logged into your account to save favorite items for future reference.

Other Questions
How can I contact customer service?
For the fastest service, please use the comprehensive contact form available on vanvanharen.com. This ensures your query is directed to the correct department. You can also find answers to many common questions in this FAQ section.

Do you have physical stores?
Our primary sales channel is our online webshop at vanvanharen.com, which allows us to offer a wide range, competitive prices, and direct service. Information about any possible physical outlets or partner locations can be found on our website.

Where can I find your general terms and conditions?
Our general terms and conditions, as well as other important policies regarding privacy, shipping, and returns, are always accessible at the bottom of every page on vanvanharen.com.